Shipping Policy

1. Shipping Process:

a. Order Processing: All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the following business day.

b. Shipping Methods: We offer standard shipping and expedited shipping options. The shipping method can be selected during the checkout process.

c. Delivery Time: Delivery times may vary depending on the shipping method selected and the delivery location. Estimated delivery times will be provided during the checkout process.

2. Shipping Rates:

a. Standard Shipping: We offer free standard shipping on all orders above INR XXXX. For orders below this amount, a flat shipping fee of INR XXX will be applied.

b. Expedited Shipping: Expedited shipping rates will be calculated based on the weight of the package and the delivery location. The exact shipping cost will be displayed during the checkout process.

3. Delivery Partners:

a. We have partnered with reputable courier services to ensure timely and secure delivery of your orders.

b. Once your order has been shipped, you will receive a tracking number via email, which you can use to track the status of your delivery.

4. Delivery Areas:

a. We currently ship orders to addresses within India only.

5. International Shipping:

a. We do not offer international shipping at this time. All orders must have a delivery address within India.

6. Delivery Issues:

a. In case of any issues with your delivery, such as delays or damages, please contact our customer support team at [contact email/phone number] for assistance. We will work to resolve the issue as quickly as possible.

7. Order Tracking:

a. You can track the status of your order by visiting the "Track Order" page on our website and entering your order number and email address.

8. Delivery Confirmation:

a. Once your order has been successfully delivered, you will receive a confirmation email.

9. Shipping Holidays:

a. Please note that shipping may be delayed during national holidays and festivals.

10. Shipping Restrictions:

a. Certain products may be subject to shipping restrictions due to legal or logistical reasons. Any such restrictions will be mentioned on the product page.

11. Change of Shipping Address:

a. If you need to change the shipping address for an order that has already been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been shipped.

12. Bulk Orders:

a. For bulk orders, special shipping arrangements may be required. Please contact our customer support team for assistance with bulk orders.

13. Returns Due to Shipping Issues:

a. If your order is returned to us due to an incorrect or undeliverable address, we will contact you to arrange for re-shipment. Additional shipping charges may apply.

b. If your order is returned to us due to damage during shipping, please contact our customer support team for assistance with processing a replacement or refund.

14. Contact Information:

If you have any questions or concerns about our Shipping Policy, please contact us at:

BLUE MOUNTAIN IMPEX PVT LTD F90/29, Phase-1, Okhla Industrial Area, New Delhi 110020, India .